Vantaggi
Coworkers were like family! I learned a lot about customer service working for PSS for 5 years. They have a very good training and coaching program. Managers are required to coach associates at least 9 hours per week (roughly 3 hour time slots). It helped me personally as a store manager and helped the associates learn more. However, it did get redundant with such a small staff. Coworkers and other area store's staff were a big happy family. Everyone knew everybody (good and bad) and we all tried to pitch in when shifts needed to be covered due to sickness/family emergencies.
Svantaggi
-The company itself has turned into a giant cash cow. They only care about making more money, raising their prices, and doing it on minimum staff who aren't paid nearly enough of what is demanded of them. I will be honest, this was not an easy job by any means - but I personally liked it that way. - No overtime for managers who are salaried. You get yelled at if you're under hours, and yelled at if you go over hours. If you need to go over hours, you do not get recognized for your additional work or paid overtime. -There is a lot demanded of everyone on staff, including part timers. However, they want us to do tasking, 100% customer service, and store upkeep with a skeleton crew that isn't getting paid nearly enough. -Communications from corporate are often misconstrued. They will send out a notification to do a certain task, then renig on it, then want you do finish it anyway, but then they made a mistake and you need to fix the issue by retagging what you just changed prices on for something that was supposed to be a few dollars less. Wasted a lot of time and resources (tags) for mistakes like these.