The last six months to a year have been really horrible. I have not been in Paylocity very long, but I have watched many people transition in and out of client services. The upper leadership meaning directors, senior directors, VPs, etc. are completely out of touch. This has turned into a complete call center rather then a client relationship driven place. We fix issues as they come up, not when they could have been prevented, and every executive wants it fixed immediately and wonders why we messed it up(Hint it’s cuz everyone good has quit and everyone left is annoyed or new). The culture and moral is worse then low, and I know this is across sites from friends in other places. Leadership is so lost on how we actually do our jobs that they change what we do every day.Leadership implemented client retention reporting systems quickly, but they are so far from reality about the horrible workforce they have. Pay is far below market and the industry. Raises this year were a slap in the face 3%. But oh wait we have almost 40% revenue growth. So instead of hiring better people and more people, they are removing WFH for us leads, paying awful, and hiring anybody and everybody who applies. Recruiters may talk like they vet, but the reality is you have low IQ Account Managers messing up your clients businesses. It’s really a disaster waiting to happen and many small ones happening each day. I would suggest getting a reality check on your team as it’s going awful. Internal opportunities don’t pay enough to justify moving, the only option is to take a job at a competitor if you like this type of Industry. I will be leaving as soon as I find another position where I don’t work 70 hour weeks.
