Vantaggi
Easy work Relaxed environment Company is growing (Promotional Opportunities) Good, CHEAP benefits Consecutive days off
Svantaggi
Some assigned shifts do not allow for weekends off. There are no walls between work areas to absorb background noise for calls. Customers that are displeased with policies will send negative ratings that may go against your overall customer satisfaction score. Management currently states there is no way of revising customer surveys to separate policy satisfaction versus the service the representative actually provided. Pay is low to start (mid-30K) Intranet help documents are poorly managed (old information isn't removed, new information is added on top of the old) and can be hard to obtain the most updated information quickly for members. 40 hours of time off every six months is not enough - You can have ONE vacation or prioritize your life carefully or you will have to go without pay. This is a good job for someone that's just starting a career, but not the best job for someone moving from one career to another. I would recommend this job to young adults or recent graduates. My friend's are mid-level career, such as myself. This was a poor career move for me. With that in mind, this should not deter anyone from applying here as it is truly the start of an amazing company!