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      Percepta

      Azienda coinvolta

      Recensioni su Percepta

      Client Interference - Recensione dipendente - Operations Manager presso Percepta

      1,0
      2 mar 2017
      Operations manager
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      The people are what I miss the most about working for Percepta. The team environment is like nothing that I've ever experienced. The employees do their best to make what is mostly a negative atmosphere better.

      Svantaggi

      Ford Motor Company is the only client at Percepta. Therefore, management is very wary to make any waves when it comes to client satisfaction. If the client is unhappy with you or has somehow formed a negative opinion of you, your tenure is in jeopardy. Management is not willing to stand up to the client when they attempt to interfere in matters that do not concern them. In a traditional BPO you see, depending on the size of the center, up to 5 client reps per line of business. There are more "Ford Managers" at Percepta than there are Percept Managers. I was with Percepta for more than 9 years and watched them go from the place everyone wanted to get into to the place that everyone avoided. All due to the client stripping more and more of the site management's power. Sad.

      avatar
      Risposta di Percepta
      9y
      Good morning. Thank you for taking the time to share your opinions. We appreciate hearing from you. Percepta has a very unique situation as we have clients working among us. We use this environment to our benefit so that we can effectively partner with clients and establish trusting relationships with all of them We have changed our strategic vision over the last 9 years (as every company that grows & evolves has to do) in an effort to continuously improve and offer exceptional customer support to our customers and clients. Take care.

      Esplora altre recensioni su Percepta

      5,0
      24 giu 2026
      Instructional designer
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      On the ISD team we have a strong people-first team culture.

      Svantaggi

      I don't have any currently.

      4,0
      10 giu 2026
      Customer service representative (csr)
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

      Svantaggi

      Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

      avatar
      Risposta di Percepta
      2w
      Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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