All team lead and manager issues are due to Human Resources' incompetence - Recensione dipendente - Bilingual French English Customer Service Representative presso Percepta

1,0
10 gen 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Fair pay and good benefits

Svantaggi

Poor leadership from team leads, managers and human resources

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Risposta di Percepta
8y
Good afternoon. Thank you for connecting with us and sharing your voice. We are sorry to hear your views, and would of loved for you to utilize the anonymous "we hear you hotline" to highlight your concerns while you were with the organization. It should be noted that our HR team in Florida was recently understaffed as we sourced to replace some key HR roles at the site. Perhaps that led to some temporary gaps while the team was running so thin. Please note that we are currently rebuilding the HR team in Florida with an improved strategy and vision, and the HR function at that site will be a well-oiled machine sooner than later. Nevertheless, we wish you nothing but the best moving forward, and hope that you have a prosperous New Year. Take care.

Esplora altre recensioni su Percepta

5,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

On the ISD team we have a strong people-first team culture.

Svantaggi

I don't have any currently.

4,0
10 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Svantaggi

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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Risposta di Percepta
1w
Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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