Slave work while managers kick their feet up and bully people below them while HR watches. - Recensione dipendente - CX Specialist presso Percepta

1,0
22 lug 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

There are none, hated every second of it

Svantaggi

No support at all, thrown in the deep end, you get blamed and attitudes thrown at you by management when you don’t reach their high levels of expectations. Wage is good but the amount of work you do it unreal with no support. Managers almost form an intimidating group that do next to no work and make you feel awful if you don’t pick up the slack. Everyone is quitting due to the high demand and awful quality of the job. I know this job has made a few people leave because it is effecting their physical and mental health, due to the abuse we get, work we have to do and the lack of emotional and actual support we desperately need from management. I got dealt 30 cases 1 day with 2 hours to do them all, when asked for help management simply said nothing they can do while they all gossiped in a meeting that took 2-3 hours

Esplora altre recensioni su Percepta

5,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

On the ISD team we have a strong people-first team culture.

Svantaggi

I don't have any currently.

4,0
10 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Svantaggi

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

avatar
Risposta di Percepta
1w
Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
Vedi recensioni per: Utile|Valutazione|Data|Tutto