Worst company ever - Recensione dipendente - Case Manager presso Percepta

1,0
18 gen 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The pay and the benefits were livable.

Svantaggi

This is probably the worst company I’ve ever worked for in the work from home environment. The hiring process gave scam vibes as I was hired for a completely different job than what I was told about when I was hired. The entire training I went without having access to the systems that was supposed to be used. After the training during the 2 week A-Bay period, the environment became extremely stressful as the supervisors did not try to help when taking calls. Whenever the training class gave feedback about something, the supervisors became less helpful. One of the higher ups (HE) is very unprofessional and rude. You have no privacy whatsoever, the higher up reads every message that you send even when it is supposed to be a “personal” conversation. After reaching out to HR about the concerns I had, they were not helpful at all. I even learned from the trainer that the higher up (he) has been extremely disrespectful to her on many occasions & she was told to ignore him and to be glad she doesn’t work for him anymore. I wouldn’t recommend anyone to apply or work for this company because they do not care about their employees, they only want people to talk to their customers so they don’t have to. The brand itself was trash, the cars were trash (many customers complained how they had new vehicles recently purchased and the vehicles had been in the shop for months at a time), the retailers give the customers the run around and send them to customer service while customer service sends them right back to the retailer.

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Risposta di Percepta
4y
Thanks for sharing this tough feedback. We're taking a look into what you said to better understand the situation. Our goal is to ensure our next employees, or even you, if you choose to come back at some point, have an exceptional experience with us. We'd really like to discuss these details further, please reach us at percepta.hr@percepta.com.

Esplora altre recensioni su Percepta

5,0
7 gen 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

There is room for growth. Great health benefits. Flexible schedules. Great perks.

Svantaggi

Compensation - Pay is low

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Risposta di Percepta
5mo
Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
4,0
10 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Svantaggi

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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Risposta di Percepta
1w
Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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