Dishonest Job Descriptions - Recensione dipendente - Technical Support Representative presso Percepta

1,0
23 feb 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

There are no pros working for this company.

Svantaggi

Treated awfully by customers and management. Constant micro managing. Job descriptions are completely inaccurate. Worked with many that were duped into thinking the Web Support Group was an enterprise IT position, due to its description, and the way it is advertised and portrayed, which was falsely. Pay is sub par especially being denigrated by QA which none have ever worked in any kind of IT position. Punished for calling out sick, so everybody comes to work sick. Never have gotten so sick so many times. Team leads are mostly clueless and are mouthpieces for the company and executives. Executives rub in your face how much they make, “cause when you do good, I do good” was spoken at a meeting by an executive. I would avoid this place at all cost… degree or not. Better off working retail, as the verbal and mental abuse is far worse here. Run as fast and far away as possible as I am still haunted by the nightmares of working here.

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Risposta di Percepta
4y
Our employees are our #1, and we are committed to everyone having an exceptional employee experience. It sounds like you might not have had that and that is unfortunate. We want to hear from you to understand your situation and see if we can make any improvements. Please send us an email to Percepta.hr@Percepta.com and we can discuss. thank you.

Esplora altre recensioni su Percepta

5,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

On the ISD team we have a strong people-first team culture.

Svantaggi

I don't have any currently.

4,0
10 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Svantaggi

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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Risposta di Percepta
1w
Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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