Worst decision of my life! - Recensione dipendente - Instructional Designer presso Percepta

1,0
23 mag 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

They paid what they were legally required to.

Svantaggi

Horrible pay, uncompetitive hourly rate, was barely above fast food or big box retail. Power Hungry Team Leaders, Managers, Senior Managers, Directors, VPs and UP - that only want you to be miserable and quit so that they do not have to pay severance or get unemployment filed upon them, extremely cliquey and favoritism was rampant. There was zero flexibility in schedule and your schedule could change at any time. Mandatory Return to Office - costs you money to go into an office where you don't have to be in the office to do your job, extremely inefficient. The "job" could be done 100% remotely, gas, food, time, these have significant impact on your hourly rate and mental health. The company culture is a joke and was NOT a valid reason to enforce RTO, pizza parties did not make up for lack of raises or bonuses that we deserved. They will outsource and offshore your department to other countries to save money in the short-term with NO warning, the company values quantity over quality. This company is a full decade behind others in terms of embracing the latest technology, the knowledge base systems we used to assist our front-line agents would crash or bug out so often that getting any productive work done was always a challenge.

avatar
Risposta di Percepta
2y
Thank you for sharing your experience. We're sorry to hear about your dissatisfaction. At Percepta, we are committed to continuous improvement and value all feedback as it helps us grow. We’d like to address a few points you raised: Flexibility: We no longer operate in Dearborn. At our Allen Park location, we have a program called MyFlex that offers employees the flexibility to work from home up to four times a year without penalty because we know "life happens." Schedule Changes: We ensure a 30-day notice for any schedule changes, which are handled through a structured shift bid process to maintain fairness. Return to Office: While some roles may require office presence, many do not. We strive to balance operational needs with employee convenience. Offshoring: Specifically, our Dearborn operations never experienced any offshoring. Same goes for our current Michigan site - Allen Park. We are dedicated to fostering a positive work environment and will continue to work on addressing these concerns. Thank you again for your feedback and we wish you the best in your future endeavors.

Esplora altre recensioni su Percepta

5,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

On the ISD team we have a strong people-first team culture.

Svantaggi

I don't have any currently.

4,0
10 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Svantaggi

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

avatar
Risposta di Percepta
1w
Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
Vedi recensioni per: Utile|Valutazione|Data|Tutto