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      Percepta

      Azienda coinvolta

      Recensioni su Percepta

      Pretty poor experience overall - Recensione dipendente - Customer Success Manager (CSM) presso Percepta

      2,0
      29 mar 2025
      Customer success manager (csm)
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Pleasant coworkers, HR are nice, Customers are generally appreciative of what we do for them, refreshments available at the office, allowed to take breaks when needed

      Svantaggi

      Didn’t receive much training - basically had to learn on-the-job, no onboarding, no development plan, no structure or organisation, IT software wasn’t set-up prior to arrival, co-workers are constantly stressed and feel overworked, high staff turnover, low pay (relative to other companies for the same role), low morale in the office, poor management (have never even had a 1:1 with my manager here).

      avatar
      Risposta di Percepta
      1y
      Thank you for your feedback. We’re glad to hear you had positive experiences with your coworkers, HR, and the customers you supported. We also recognize the areas you mentioned where your experience could have been better, and we appreciate you taking the time to share your thoughts. Since the time of your review, a number of changes have been made to strengthen the team’s training, development, and structure. We’ve introduced a full development plan, enhanced leadership support, and rolled out updated pay adjustments and team resources to improve the overall employee experience. We’d welcome the opportunity to learn more about your experience directly. If you’re open to it, please reach out to us at percepta.hr@percepta.com. Thank you for being part of the team.

      Esplora altre recensioni su Percepta

      5,0
      24 giu 2026
      Instructional designer
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      On the ISD team we have a strong people-first team culture.

      Svantaggi

      I don't have any currently.

      4,0
      10 giu 2026
      Customer service representative (csr)
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

      Svantaggi

      Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

      avatar
      Risposta di Percepta
      1w
      Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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