Could be a great job - Recensione dipendente - Dipendente anonimo presso PerfectServe

3,0
3 mar 2021
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

can have a wonderful culture and a fun atmosphere

Svantaggi

Like most customer service jobs, customers can be not the best of people

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Risposta di PerfectServe
5y
Thanks for taking the time to provide your feedback and I sincerely appreciate the balanced approach of your review. On one hand, it is fantastic to hear that you've had a positive experience with our culture and enjoyed the atmosphere. But I'll admit, I am disappointed that your experience hasn't been entirely positive. Since you've been with us for quite some time, I'd love to learn more about your experience at PerfectServe and discuss ways we can improve as a company. Feel free to reach out to me on Slack (@meg) and we can set up a time to chat.

Esplora altre recensioni su PerfectServe

5,0
16 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The mission is real — we're not just selling software, we're improving outcomes for patients and the healthcare workers who care for them. My teammates are passionate, purpose-driven people who are here to make a difference, and that energy is contagious. The company equips you with the tools you need to actually do your job well rather than setting you up to struggle. Work-life balance is genuinely respected here, not just talked about, and when you perform, the company recognizes it — both financially and through real advancement opportunities. Promotions feel earned and attainable.

Svantaggi

Communication from management can be inconsistent at times, which occasionally creates confusion around priorities or direction. Additionally, not all hospital systems have the internal governance structures in place to fully implement and adopt the applications — this can make success feel out of your hands at times. That said, it's also an opportunity to become a trusted advisor and help clients build toward better outcomes.

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Risposta di PerfectServe
3d
This is an incredibly thoughtful review! Thanks so much for taking the time to write it, and thanks a million times over for your many contributions to the company and the customers we serve. Feedback duly noted about leadership communication—it's one of the areas we're always focused on, and it never hurts to find ways to be better.
3,0
15 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

they provide training for the role

Svantaggi

the pay is low for the role

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Risposta di PerfectServe
3d
Hi there! Thanks for your review. Our support roles are INCREDIBLY important to the business. This is often one of the most frequent touch points for customers, so the training you mention is a process that we refine and invest in consistently. We want everyone on our support staff to be fully equipped to provide the best service possible to any customer who calls us. We also regularly review compensation to make sure it's competitive with the broader market, and we know we wouldn't be able to sustain this support function if compensation were misaligned. We'll continue to make this one of our priorities for this area of the business. Thanks again, both for your review and for your efforts with the support team!
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