Good ideas / Poor leadership - Recensione dipendente - Dipendente anonimo presso PerfectServe

3,0
31 mag 2022
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Work from home - Half-day Fridays during summer - Holidays from both USA and Canada - Lots of very intelligent people to bounce ideas off of and learn from

Svantaggi

- Not enough technical staff to support the existing products - New products do not have teams created to support them - Upkeep only happens after emergencies - Heavy reliance of overtime / on-call to accomplish business goals - Compensation and benefits are low based on expecations (not titles)

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Risposta di PerfectServe
3y
Thank you for your feedback - the good and the bad. We are working hard to address your staffing concerns. I agree that we have opportunities to improve our organizational readiness when we launch new products. This was a big topic during a recent leadership meeting. I feel good about the plan the team discussed. We should see improvement in this area when we launch our new call center product. We are also in the process of reviewing our total rewards program to make sure we remain competitive in the market. -Jeff Brown (COO)

Esplora altre recensioni su PerfectServe

5,0
16 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The mission is real — we're not just selling software, we're improving outcomes for patients and the healthcare workers who care for them. My teammates are passionate, purpose-driven people who are here to make a difference, and that energy is contagious. The company equips you with the tools you need to actually do your job well rather than setting you up to struggle. Work-life balance is genuinely respected here, not just talked about, and when you perform, the company recognizes it — both financially and through real advancement opportunities. Promotions feel earned and attainable.

Svantaggi

Communication from management can be inconsistent at times, which occasionally creates confusion around priorities or direction. Additionally, not all hospital systems have the internal governance structures in place to fully implement and adopt the applications — this can make success feel out of your hands at times. That said, it's also an opportunity to become a trusted advisor and help clients build toward better outcomes.

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Risposta di PerfectServe
1d
This is an incredibly thoughtful review! Thanks so much for taking the time to write it, and thanks a million times over for your many contributions to the company and the customers we serve. Feedback duly noted about leadership communication—it's one of the areas we're always focused on, and it never hurts to find ways to be better.
3,0
15 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

they provide training for the role

Svantaggi

the pay is low for the role

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Risposta di PerfectServe
1d
Hi there! Thanks for your review. Our support roles are INCREDIBLY important to the business. This is often one of the most frequent touch points for customers, so the training you mention is a process that we refine and invest in consistently. We want everyone on our support staff to be fully equipped to provide the best service possible to any customer who calls us. We also regularly review compensation to make sure it's competitive with the broader market, and we know we wouldn't be able to sustain this support function if compensation were misaligned. We'll continue to make this one of our priorities for this area of the business. Thanks again, both for your review and for your efforts with the support team!
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