Management doesn’t care - Recensione dipendente - Enterprise Implementation Consultant presso PerfectServe

2,0
8 lug 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The company offers a great software product with impressive implementations and decent customer support. I believe in the goals of the company and in what it provides to customers.

Svantaggi

Management doesn’t listen nor care. A work-life balance does not exist. Work conditions worsen until it is impossible to complete all your tasks, even remotely close to your standard of quality, in the time a week has to offer — even if you work twice the typical 40-hour workweek. When people quit or lose their jobs, they aren’t replaced — the remaining people’s workloads just increase without a bump in pay or even a bonus. You will be micro-managed, and you will take the fall for more senior employees in the event they make a mistake. Direct reports aren’t as supportive or appreciative as they should be. The company flaunts how much they care about mental health, but on a personal level and in the day-to-day, you’ll quickly learn that management doesn’t care at all. You will wonder if you’ll ever have upward mobility or be paid a salary anywhere in the range of what is standard for this industry. I could go on.

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Risposta di PerfectServe
2y
Hi there, First, thank you for the time you devoted to PerfectServe and the many ways you likely helped our customers—your efforts are so appreciated. You're right that employees are our most valuable asset. Along those lines, we want to reiterate (without sounding trite) that employee well-being is always one of our top priorities. It's one of the most common discussion points for the entire leadership team. You may have had a chance to participate in one of our company-wide employee surveys, which we conduct twice a year, but an important function of these surveys is to gauge the overall team "temperature" and try to surface any pain points that can be alleviated. We'll be the first to acknowledge that wellness is an ongoing mission that requires lots of tweaks and attention to make sure you're meeting the needs of the moment, but overall, we're pleased with 1) our low turnover numbers and 2) the notable increase we've seen in the employee well-being score as tracked by our people management platform. These are signs that our efforts are having a positive impact, and we'll keep finding ways to be better. Our people are the reason for PerfectServe's many successes, so rest assured that we're doing everything we can to retain, hire, and grow the best and the brightest. Thanks again for your feedback, and best of luck in your career moving forward. - Jeff Brown, COO

Esplora altre recensioni su PerfectServe

5,0
16 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The mission is real — we're not just selling software, we're improving outcomes for patients and the healthcare workers who care for them. My teammates are passionate, purpose-driven people who are here to make a difference, and that energy is contagious. The company equips you with the tools you need to actually do your job well rather than setting you up to struggle. Work-life balance is genuinely respected here, not just talked about, and when you perform, the company recognizes it — both financially and through real advancement opportunities. Promotions feel earned and attainable.

Svantaggi

Communication from management can be inconsistent at times, which occasionally creates confusion around priorities or direction. Additionally, not all hospital systems have the internal governance structures in place to fully implement and adopt the applications — this can make success feel out of your hands at times. That said, it's also an opportunity to become a trusted advisor and help clients build toward better outcomes.

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Risposta di PerfectServe
2d
This is an incredibly thoughtful review! Thanks so much for taking the time to write it, and thanks a million times over for your many contributions to the company and the customers we serve. Feedback duly noted about leadership communication—it's one of the areas we're always focused on, and it never hurts to find ways to be better.
5,0
15 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

PerfectServe has a positive team culture. The people here make a real difference in the day-to-day experience. The fully remote setup with flexible scheduling shows that leadership trusts employees to manage their time and deliver results. One of the standout perks is the access to Senior Leadership. It's rare to feel like your voice can actually reach the top... and here it does.

Svantaggi

The one trade-off of remote work is limited face-to-face connection with your team. It's not a dealbreaker because flexibility is worth it, but more opportunities for in-person collaboration (team offsites, occasional meetups) would go a long way in strengthening those relationships.

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Risposta di PerfectServe
2mo
Thank you so much for this review! Our marketing team is a tight-knit group, so you definitely know what good team culture looks like. And duly noted about the opportunities for in-person collaboration—it can be tough in a remote world but we're always looking for ways to make stuff like that happen.
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