Vantaggi
Firstly, your experience will vary VASTLY depending on what department you work and who your management team is. I've been fortunate enough in my years of working here to worked on some pretty great teams for the most part. Pay is competitive when measured against other MSP providers or similar size. Absolute best positive is the people you will work with. The worker bees are always willing to work together. A lot of personality in this place makes it pretty fun most of the time. Training is a sore spot still but there are strides being made in the right direction
Svantaggi
Some departments of a TON of useless overhead management that seem to be out of touch with industry trends. Advancement opportunities exist but are so sparse and often not communicated. Seems like every other week the focus of at least the IT division changes drastically and never stays consistent. If you bust your butt and consistently are praised as a top performed in your dept the most your annual raise may be is 3% unless you are able to work management into playing ball a bit, but even then you likely won't get anywhere near the inflation rate.