Great coworkers, bad upper management - Recensione dipendente - Dipendente anonimo presso PetSmart

3,0
2 feb 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Most coworkers were amazing, a lot of teamwork, mostly flexible schedule, room for growth in different aspects. Definitely a good starting out job to teach responsibility, learn about animals, and taking care of them.

Svantaggi

New change in management chain meant losing good managers to fit their new order, or some had to step down and take massive pay cuts. The store manager i personally had was a not so great person who mainly stayed in the office for 75% of his shift, would take his hour long lunch late, then would leave any hour early for no reason. If we had to cut hours, he would leave or just not show up despite being salaried. Even other managers agreed that it made no sense for him to do so. Once they changed our management layout, 95% of employees became unhappy to the point that regular customers could sense the difference. Also, unless you're a dog groomer or manager, there's no full time (at least in a microstore), so no benefits like health insurance, 401k, or any other similar, which makes no sense seeing how big of a corporation they are. The insurance they do offer for full time employees is absolute garbage and super expensive from what I've been told by the ones who qualify for it. Lastly, this has nothing to do with the store personally, but the pet supplier: ENOUGH GUINEA PIGS!! Control how many are being bred verses what you're giving the store! I watched so many guinea pigs basically become free since they were at the store for so long, it was heartbreaking.

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5,0
4 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Fun, welcoming, easy, flexible, growth

Svantaggi

Weekends, slow, customers, busy, fast pace

1,0
2 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Svantaggi

Employees are expected to be work-robots

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Risposta di PetSmart
2w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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