No longer great, not even good, = bad - Recensione dipendente - Management presso PetSmart

1,0
31 lug 2016
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

All the pros that I could list no longer exist. After the sale of the company the culture was changed very very quickly and all the pros were stripped away.

Svantaggi

PetSmart, before the buyout, was a company led by true servant leaders who got that if we created a great place to work (great, not good) we would in the end create a company that customers loved and that was very successful financially. That is what happened. We survived the great recession with no stores closed and with strong sales growth that continued as the recession subsided. But when the buyout happened those leaders were asked to leave. After all, who would want great charismatic leaders who had so successfully led the company through the worst global economic downturn since the great depression. And the new leaders really could not care less about people or pets. They lack any creative or innovative leadership ability and have no interest in building a caring company that is a great place to work or shop. They are running a game plan out of someone's old school retail business playbook. For now they are making money but it is diminishing and will continue to do so over time. They have maybe five to seven years before bankruptcy and/or liquidation occur. It is inevitable. They have lost great talent and will continue to do so. The leaders don't seem to care and clearly have no interest in attracting strong talent. Just yes people who will drink whatever kool aid they are given. The company is already a soul less shell of what it once was. If you are job hunting run, don't walk, run away from this company. You absolutely can do better.

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5,0
22 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great leadership and clean work environment

Svantaggi

Pay could be better but had opportunities for growth

1,0
2 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Svantaggi

Employees are expected to be work-robots

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Risposta di PetSmart
2w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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