Not an ideal place for groomers - Recensione dipendente - Pet Stylist presso PetSmart

1,0
13 mag 2010
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Working with owners and their pets Benefits packages Base hourly pay provided incase of low commissions Decent equipment provided Vacation offered to full-time employees Easy computer program for scheduling and checking in dogs

Svantaggi

High turnover in management Management is uncaring of staff members as people Unrealistic sales goals Lots of paperwork to have done daily and weekly in between grooming the 8 dogs a day minimum that they want you to do. Plus, 3 weekly call logs to be completed in 4 days. One call log that requires you to call a customer 3 times before leaving a message, if they don't answer. This is even as a regular groomer and not a salon manager. Too much emphasis on sales and not enough on wellness of employees and pets. Salon manager at this specific location was horrible at communicating. She also displayed favortism towards certain employees. She was unreasonable with giving time off. She mixed her personal life with work. Managers never recognize good work done, but are always quick to write you up for anything done wrong. (i.e. not achieving sales goals) Management will make you feel expendable even if you've worked for the company for years.

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5,0
15 mar 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I love working here. Great coworkers

Svantaggi

None that I can think of

avatar
Risposta di PetSmart
3mo
We're really happy to hear from you! Thank you for taking the time to share with us.
1,0
2 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Svantaggi

Employees are expected to be work-robots

avatar
Risposta di PetSmart
1w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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