Started out as an amazing position, ended with me crying after every shift. - Recensione dipendente - Pet Care Associate presso PetSmart

1,0
22 nov 2014
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Some of my coworkers were absolutely amazing, very knowledgeable, excellent teachers, caring, and compassionate towards the animals.

Svantaggi

Company policy and employee negligence ensured animal death, mutilation, and illness. During the holidays it was policy to stuff the cages/tanks with lots of animals. Hamsters killed and ate each other. Birds became highly aggressive and mutilated or killed each other. Turtles died from being kept in tank water that wasn't kept clean. Animals weren't checked on, and dead animals sometimes sat in cages until they were mushy. We were understaffed to the point where people knew they could get away with slacking because we couldn't afford to fire anyone. Guinea pigs were left to sit in their own poop and urine soaked bedding (too many animals meant that even with daily cleanings the bedding could become saturated), leading to a large number of ring worm cases (the fungus breeds in filth). People would accidentally squash lizards to death under ornaments. Someone chopped a lizard's tail off on more that one occasion. No real room for growth; outside managers with no petcare experience were hired.

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5,0
4 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Fun, welcoming, easy, flexible, growth

Svantaggi

Weekends, slow, customers, busy, fast pace

3,0
27 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Svantaggi

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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Risposta di PetSmart
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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