Surviving.....not a Career - Recensione dipendente - Dipendente anonimo presso PetSmart

1,0
12 ago 2015
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Paycheck is really the only thing.

Svantaggi

The culture at PetSmart when I first started was great! You were encouraged to make decisions on your own (even if you made a mistake because that is how you learn). Everyone wanted to know everyone and collaborate but now when you pass someone in the halls it's a "hey glad your still here and surviving!", there is a also the attitude of screw it. The culture is extremely silo, it is CYA all the time, and a constant fear of what Michael Massey would have to say. There is some serious culture damage and whatever you had heard before about working at PetSmart throw it out the window! When it comes to career opportunities, it is out of the window. The senior leaders brought their friends and they brought theirs, so it is next to impossible to move internally unless you are from the senior leaders past company. There is extremely high turnover and well someone has to do the work, so now you are expected to do your job and the two other people's jobs who left the company. Your work life balance is out of the question. The culture is rocky right now, especially with new values that rolled out. PetSmart use to live by its success factors but now it is like any other big corporation, the values are just a facade. The only value out there is do whatever it takes to win-and pretend to do the values.

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5,0
4 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Fun, welcoming, easy, flexible, growth

Svantaggi

Weekends, slow, customers, busy, fast pace

1,0
2 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Svantaggi

Employees are expected to be work-robots

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Risposta di PetSmart
1w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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