Good - Recensione dipendente - Customer Service Representative presso Philips

great experience and community supportive management ability to WFH

there are no cons, this is a great role

Philips still has good people, meaningful healthcare technology, and a strong brand name. Many employees care deeply about the customers, the products, and doing quality work.

The company culture has gone downhill. Management has become increasingly reliant on spreadsheet-driven decision making that often has little connection to real field conditions, employee workload, or customer impact. Priorities and goals change constantly, creating a desperate, reactive environment where employees are not given enough time to adjust before leadership shifts direction again. Morale suffers because teams are expected to execute against moving targets while leadership treats unrealistic planning as an execution problem.