Small loving coffee shop, to big corporate chain with no remorse - Recensione dipendente - Barista presso Philz Coffee

I've been with Philz Coffee for almost 5 years. I took a year off in between to try something new, but ended up coming back to what I thought was that small loving coffee shop that it used to be. And indeed I was totally wrong about that.. Before the pandemic started, when I came back everything was very unorganized. To be honest, my location has gone through way too many store leaders (about 8, and we haven't even been open for more than 5 years.) MIND you, I helped open this location from the very beginning. The shift leaders have been the ones running this store the entire time, and have been the ones baristas have looked up to for some type of management. I used to be a shift lead before my year off, and I had so much experience already. With that being said, I took a huge pay cut and asked many times for a raise because I knew I deserved it, and I knew that I could help the team and somewhat be a Barista 'Lead' (I wasn't ready to fully commit to being a Shift Lead again, because of my previous job) Turns out they didn't want to give me anything, no matter how much experience I had. They do this to EVERYONE that comes back to work at Philz. The ONLY reason I even accepted this position was because I already knew how to do the job, and I needed income fast because my options were very limited. In my head I said "no problem, I'll get my deserved raise because I will work hard, and show them that I am capable." -- That NEVER happened. And this was my fault for even believing they would cut me some slack. After the pandemic, when we finally got the hang of working through this crazy time, it was such a MESS working here. They overwork you to the bone.. mobile orders are constantly coming through, UberEats orders as well, and then WALK up orders. We were always slammed and yet we were always short staff -- and it didn't matter how short staff we were, if 'home office' isn't seeing enough money/number of orders they don't cut anyone any slack. Another huge CON was that our store leader never bothered to let us know that we weren't getting our yearly raise this year. Apparently, it slipped her mind? She forgot? How on earth do you forget something this important? Some of us actually depend on our yearly raises -- this was such a slap in the face to me. I was truly devastated and let down because I had already took such a huge pay cut in the beginning. Another thing -- we were constantly getting yelled at by customers, getting drinks thrown at us, mean yelp reviews about us simply because we were doing our jobs and enforcing the rules due to COVID. I definitely think all of us deserve a pay raise, we did not get paid enough to deal with this. It was starting to feel unsafe and I was always paranoid walking to my car, hoping not to run into an angry customer we had to deal with.