Stress is not worth it - Recensione dipendente - Dipendente anonimo presso Philz Coffee

-Working for Philz, during a pandemic, has been a nightmare. I started before the pandemic and it was already starting to get bad before the shutdowns. We were consistently understaffed on shifts pre march 2020 because home office ( philz corporate) had an unrealistic and uninformed idea of how many people it takes to run a shift. My whole store was upset that they cut our hours, even with sufficient amount of people to work the shifts. Fast forward to now, still chugging along through a pandemic, we cant even get a weekend sufficiently staffed because Philz cant hold onto any baristas. This falls down on all the people working in the store, because customers have been absolutely vile to us, and the only thing home office is done to address it, is give us "feedback" about all our negative reviews, or tell us we need to get better at out pick up times. -Philz used to have a raise system where we received a 50 cent raise every 6 months we worked there. They paused it two weeks after the lockdown in march 2020. They had absolutely no hazard pay for the entirety of the people who had to work in person while a deadly pandemic was going around, and only now recently acknowledged it, by giving us a "bonus" that was taxed at 40%. I received a $500 bonus for the stress of working from April 2020 - December 2020, which ended up being roughly $290 dollars. -While everyone who works here is friendly, they never hire people with restaurant or food service experience, even shift leads, so stores can be disorganized and prioritizing "customer service" over food safety, efficiency, and correct recipes.