Vantaggi
-Supervisors and HR are very professional and work with you on personal circumstances to find the best outcome, not just whats best for the company. Especially when it comes to PTO and other scheduling concerns to personal issues. -Direct Messaging (through Teams) to nearly any co-worker, supervisor, etc is encouraged increasing company transparency and camaraderie, even for fully remote staff.
Svantaggi
-Issues between different departments/phone lines (ASC and CCSB) would not be properly communicated to each other prior to cross-line solutions or alternate call routes being implemented. This is issue is very infrequent -Calls can run over, so planning events for after your shift and certain shift hours can severely impact work/life balance. Do not set appointments/events within 30-45 min of your shift end in case a call drags itself out