Vantaggi
For customer service it is heavily Email based communication which is amazing in todays world. No one likes to constantly be on the phone, The managers in customer service do try to help with your home life flexibility, They allow you to flex your work hours for personal appointments and emergencies. Average salary for the area but it could be better after losing OT do to the current state of the markets, Good benefits, my mother works in healthcare and have seen some terrible insurances and told me Polynt has one of the better ones. Dental could be better but good luck finding that anywhere. Friendly coworkers and very passionate individuals,
Svantaggi
Company is Italian owned so there is a disconnect with the American work base culture at a very high level. They don't do performance based pay increases it is based on how the company has done then its a company wide cost of living adjustment. So if you are working hard and your coworker is a slacker you both get the same increase which isn't fair. There is also a hybrid for office personnel (their jobs can be done 100% remote) that the company only extends every 6 months.. Doesn't make sense when this can save company cost and boost morale for office workers.
In Customer service there are no levels your just a CSR so there is no chance for growth in this department unless you move out of it but i would guess the other roles are more lateral.