Vantaggi
I personally had a great trainer. He knew his material, he was personable, and he made the experience inviting.
Svantaggi
I don't know where to begin. I was employed here either in 2021 or 2022. Once you leave training, there's such a lack of support--technical, mental, and work-related. Supervisors are nowhere to be seen. Upper management doesn't care about the "lower tier" employees. They enact terrible policies because they think they know what the work is like on the ground level. They don't. One year, on April Fool's they offered a FAKE COUPON on their website and didn't tell the customer service reps, so when callers came in to redeem the coupon, we had no idea what they were talking about. It wasn't until halfway through the day that they sent us the April Fool's email. Yeah, haha, so funny. There's no protection against abusive callers (this is a call center position), and if you even have the slightest hint of being too disgruntled at the abuse on a client call, you will be terminated. They explicitly state they have a "zero rudeness policy," which means you will be fired at the first hint of "rudeness." But it's actually much less than rudeness. Anything under a chipper attitude in the face of being cursed out, and you're in trouble. The customer is always right, even when massively wrong. There is no break in between inbound calls unless you consider 5 seconds a break (it used to be 1 minute, then it was 30 seconds, then it was 5). One small office covers all of the U.S. and Canada. You are not allowed to log out until EVERY call in the queue (including callbacks) have been cleared. Workdays were supposed to end at 6 PM, but most days we logged out a 10 PM due to this. There would be 500 calls still in queue by the end of the day. My coworker was called a slur by a customer, and when it was reported to HR, she was told that she shouldn't be upset about it. It's a mentally exhausting workspace, and leadership doesn't care. Management also lied about the good work/life balance. IT DOESN'T EXIST HERE. This is the nicest summary I can muster for this place.
