Vantaggi
Temporary jobs during Christmas if you don't want a full time gig. Recent CEO made positive changes that improved atmosphere and accountability for management. Pay is finally becoming reflective of the efforts being put forth by employees.
Svantaggi
Favoritism abounds. Some agents support contracts that require much more work and responsibility without being compensated equally for the work in comparison to what other contracts within the ProService Lines of Business. Pay and workload is not consistent across the board for agents, depending on which business contract they support within ProService. It's frustrating to do twice the work than other agents in a different contract and get paid much less. Lots of turnover with CEOs trying to find the best fit. Last guy was a big improvement, though.