Worst job ever!!! - Recensione dipendente - Customer Service Representative presso Progressive Insurance

1,0
14 apr 2016
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

They have a built in gym.They have a lactation room for nursing mothers.

Svantaggi

I've been working for progressive insurance for 1 year and this job is by far the worst job ever. You spend your entire day servicing rude customers. The call volume is extremely high and 90% of the callers are never satisfied. Always wanting to lower their bill or get an extension on a late payment. If you like rude customers then this job is great, if not I suggest you look elsewhere. Its a very fast burnt out being expected to spend the entire day on the phones with back to back calls. The mangers only come around to see if your doing anything else beside taking calls. Managers never expect you to aux out of the que. The pay is high because it's hard to keep employees. Say goodbye to having the weekends off and hello split schedules. When you first start they tell you, you get paid holidays off but that isn't the case. They never close so that was a lie. I never right reviews but this place is misery. Don't get me wrong there are people who have been working there forever, but maybe they like being disrespected by customers everyday. Or they don't have any other skills to be in a better job.

Esplora altre recensioni su Progressive Insurance

5,0
1 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work life balance is decent

Svantaggi

Management can be overbearing with the micromanagement

5,0
22 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Svantaggi

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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