Stay Away from Progressive; Find Another Place to Work if You're Already There. - Recensione dipendente - Claims Manager II presso Progressive Insurance

1,0
17 nov 2008
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Working for Progressive beats being unemployed and having no benefits.

Svantaggi

Claims Department: Unreasonable expectations, no work/life balance, below average pay for experienced talent and a negative, exception-based performance review system all make for a rancid work environment. There is a lot of talk about customer orientation, but their approach is anything but customer-centered. A checklist mentality at every level of the company produces an "inside the box" approach to business and anyone that does not drink the kool-aid is labeled as a dissenter and gets performance-managed out of their job. Diversity of opinion and freedom to share differing views is not tolerated. It is very much a command and control atmosphere. Most of their management is senior only in title. There are not many experienced leaders due to high employee turnover.

Esplora altre recensioni su Progressive Insurance

5,0
1 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work life balance is decent

Svantaggi

Management can be overbearing with the micromanagement

5,0
22 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Svantaggi

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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