If you want a rewarding career, avoid this company - Recensione dipendente - Lead Application Programmer presso Progressive Insurance

1,0
23 nov 2008
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

During my time there I was for the most part unhappy, but I do want to point out that the company's benefits were decent and they did allow flex time and time off for personal or family issues. Unforuntately, this is all that I can state that is positive about the company.

Svantaggi

I was disgusted with how may employees received raises/ promotions because of favoritism, appearance, popularity, etc. I detest this type of work environment and I was relieved when I found another job. The company claims they have an open door policy, but if you take that route you become a target. The policy is nothing but a farce. Their systems are unreliable, inefficient and have many prod. issues. They do not have processes/procedures in place to help remedy this problem. It was so difficult to contribute in a postive and productive manner when you are working in such a suppressed environment. I know that everything I stated probably exists within any company but the point that I want to make is that at Pogressive it was rampant not just an isolated case or two.

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5,0
1 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work life balance is decent

Svantaggi

Management can be overbearing with the micromanagement

5,0
22 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Svantaggi

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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