Good place to work, but they work you hard. - Recensione dipendente - Claims Generalist Intermediate presso Progressive Insurance

4,0
4 ago 2012
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Progressive seems like a great company so far (just 1 year of service). I really like the people I work with and I have been promoted fairly quickly (which I hear is abnormal).

Svantaggi

The workload is heavy and you are salary. When we are fully staffed, it can be pretty fun, but unfortunately it seems someone is always getting promoted, switching roles, etc, and then it can be a ton of work.

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5,0
25 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great management and work life balance

Svantaggi

Unrealistic expectations Nothing else really

5,0
22 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Svantaggi

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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