Good and Bad - Recensione dipendente - Claims Adjuster/Generalist presso Progressive Insurance

3,0
27 mar 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Gainshare bonus at end of year - Relaxed dress - Ability to leave desk as needed - New office environment - Coworkers are awesome - Growing company/job security - A lot of room to advance across country - Good benefits and pay isn't bad - Laptop provided, and can take home - Salaried instead of hourly - Some leniency with working from home

Svantaggi

- Large workload - Metrics suck, and if you don't meet a metric, or are on the low end, even though you may excel at everything else, have more experience than other coworkers, you are still made to feel inferior and are unappreciated - If you use benefit leave for an illness, expect to have a red mark on your record, even though legally they can't do that - Typical office politics where management has their favorites - Tend to hire those straight out of college, like I mean taking in interns and hiring, or passing up skilled and experienced claims reps for the wet behind the ears, early 20-somethings - Don't take into account what you do for others to drive their metrics. Perhaps if they did take that into account and averaged it with your metrics, yours might be better - Need more leniency with taking days off when sick and unscheduled - Having to monitor the administration window of nobody is immediately available, therefore interrupting your train of thought regarding your claims - Having to take inbound loop calls while also working your own claims

Esplora altre recensioni su Progressive Insurance

5,0
1 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work life balance is decent

Svantaggi

Management can be overbearing with the micromanagement

5,0
22 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Svantaggi

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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