Salaried , No processes in place. - Recensione dipendente - Claims Adjuster presso Progressive Insurance

1,0
10 set 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Young hip environment with kids straight from college who don’t know there’s better employers out there.

Svantaggi

They were bought by progressive and can’t handle the volume. Continue to try and work as a small company when that is no longer the reality. Go through workers constantly. Salaried pay and given enough work to have to do ten hours a day to keep up. That stretches the salary pay thin. They are very much the mind set of “ you are salaried so you work how ever long it takes to get the job done” . No processes to help with the larger loads as an example splitting the work between a processor and an adjuster is out of the question . The adjuster handles every aspect wether it’s a small rental claim or a total loss. 300 to 400 emails a day from Customers and vendors.No delegation.No work life balance. Ive been in the insurance industry almost ten years lasted a year before I noticed they weren’t going to work smarter and not harder and went to a company that knows how to handle The volume .

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5,0
28 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- culture is great - pay is excellent

Svantaggi

- onboarding varies per team - lack of communication between project teams

5,0
22 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Svantaggi

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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