Please spare yourself from the wolf in sheep's clothing. - Recensione dipendente - Sales Consultant presso Progressive Insurance

1,0
13 set 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

A paycheck that's always on time.

Svantaggi

At Progressive, you'll get worked like a Hebrew slave with little to no regard from them for your actual well being. Sadly, the company says one thing ("we care about our employees," for example) and then does something completely different. In the call center, which involved customer service and sales (as well as other silly departments that basically do the same thing), you're watched like a hawk to make sure you're "available" as much as possible (~80% with lunch and breaks) to take calls from irate customers who seek to punish you for simply doing your job. PSP (in sales) is by far the stupidest and most meaningless thing I've ever come across. Management is full of phony smiles and high fives as a way of "showing appreciation" and increasing retention, but thankfully some of us see through the cracks. lest I forget, management thinks they're completely untouchable (which unfortunately they are) and seem to get away with things that are, to say the very least, unethical and probably illegal. If you want to be treated like a human being and keep your dignity intact, I implore you to search elsewhere for employment. this company will promise you the world to get you in the door, just to rob you starting on day 1.

Esplora altre recensioni su Progressive Insurance

5,0
1 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work life balance is decent

Svantaggi

Management can be overbearing with the micromanagement

5,0
22 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Svantaggi

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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