Avoid - Recensione dipendente - Customer Service Representative presso Progressive Insurance

1,0
4 nov 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Some of the people are really nice, and that makes the job cool, and welcoming. You get to work from home after being onsite for 6 months.

Svantaggi

This place has so many things they need to improve on its crazy. My best advise for anyone considering this place ask yourself one question: is this place actually better than my current job? If you have a good job, and are thinking of leaving it to come here. DO NOT DO IT!!! this job and the management will stress you out. There is no work life balance because the schedules are bad, and at the end of the day you will be left hating coming here. And because you have to earn your time off it’s really hard to actually get time off without unpaid time or an occurrence. They aren’t here to help you like they want you to believe.

Esplora altre recensioni su Progressive Insurance

5,0
1 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work life balance is decent

Svantaggi

Management can be overbearing with the micromanagement

5,0
22 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Svantaggi

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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