When you work hard, you get to play hard. Great company to work for. - Recensione dipendente - Claims Manager presso Progressive Insurance

5,0
20 mag 2008
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Because I have dedicated myself to my job as a career, I have seen much effort placed in my development. Senior management understands that employees need to have attainable goals. Monthly coaching discussions are emphasized to assist in each person's growth. There are so many different avenues to get into within the company. It's no secret that Progressive spends a lot of money on training good people. It's the reason we have scouts constantly looking to steal away our talent. Senior management recognizes that people are people outside of the workforce. We come together inside the office as one big team and leave outside differences behind us.

Svantaggi

If you work in claims, the workload can be very intense. It's pretty much a product of "Corporate America" to be pushed and prodded with the words "accuracy" and "efficiency" so Progressive is not alone. But a standard 8 hour shift, not to mention the stress going home can be very wearing. BUT, the pressure I've endured has only made me a stronger person, even outside of the company.

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5,0
11 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Wonderful people, great networking opportunities and skills training for different roles. They have flexible options for time off outside of PTO. Their VTO comes in handy. Theirs options to switch a working day and make-up time with an off day and vice versa.

Svantaggi

It's harder to move into a role outside of your department, but easy to move laterally within it.

5,0
22 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Svantaggi

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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