I love this job - Recensione dipendente - Claims Generalist presso Progressive Insurance

5,0
25 feb 2014
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

This is a really great company to work for. I am not sure if it is that great at the larger offices, but if you work at a small claims office, or a service center, it is a really great job. Is it a lot of work? Yes. But at the same time, I really do not believe that the work load is not tolerable. Then again, maybe that is because I came from a place where you had to do four times the amount of work. You had to do the job of a CLRU, a CCR and a file handler, and get paid less than a file handler. I am a claims generalist and I LOVE the job. Unlike my last place, it is not micro-managed at all. Sure my manager goes into my files, but that needs to be done. What I don't have, is someone breathing down my neck and pointing out every single error that is being made. Instead I have someone who is respectful and tells me the things I do well, along with the things I need to improve on. Work is great!

Svantaggi

I honestly can't think of a single con. The only thing that is difficult about working for a small office is the limited room to advance.

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5,0
25 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great management and work life balance

Svantaggi

Unrealistic expectations Nothing else really

5,0
22 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Svantaggi

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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