Great job, heavy workload - Recensione dipendente - Claims Adjuster Trainee presso Progressive Insurance

5,0
21 gen 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work schedule, Pay, Gainshare..My only issue is the extremely heavy workload. Other than that it is a great job

Svantaggi

Working in office environment staring out of window all day. Worst job I have ever had. One thing about thos job is that from the day you take your first call- you are already behind. It may seem strange but it is true. Diaries diaries diaries, you will always be behind. On top of that you have employees coming in1hr early to "get caught up" or taking work home..

Esplora altre recensioni su Progressive Insurance

5,0
28 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- culture is great - pay is excellent

Svantaggi

- onboarding varies per team - lack of communication between project teams

5,0
22 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Svantaggi

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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