Contact Center Rep - Recensione dipendente - Contact Center Rep presso Progressive Insurance

5,0
8 mag 2014
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great place to work. Gym on site, doctor on site, food...ART!...what more can you ask for? Also, very understanding managers, and easy to talk to. Great work, life, family, school balance. Really not a lot of companies left that are like these guys. My only advice, is, if you need to leave, make sure you build strong connections in case you want to return. I needed to leave this company for an emergency relocation to another state-family illness. I've tried to return, the company hasn't extended any interviews..although their HR department assured that I was eligible for re-hire. The pay is great, the atmosphere isn't comparable to other companies, and the training is outstanding. I'd love to return to this company. I've worked for other companies making much more money, but it truly wasn't worth the stress. If you have an offer here, and you like handling customer service calls, and you like to go home when your shift ends...Take the job!

Svantaggi

None really. Fair reviews, quality training, good pay, great work/life balance.

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Risposta di Progressive Insurance
11y
We appreciate the comments you’ve shared. As part of the recruiting team, we may be able to provide you with more details. Email us at careers@progressive.com if you’d like to discuss this further. –KH, Recruiting

Esplora altre recensioni su Progressive Insurance

5,0
1 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work life balance is decent

Svantaggi

Management can be overbearing with the micromanagement

5,0
22 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Svantaggi

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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