Not my dream job. - Recensione dipendente - Licensed Insurance Representative presso Progressive Insurance

1,0
9 feb 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good to learn and grow knowledge

Svantaggi

This pandemic certainly changed my mind. Their bottom dollar was more important then the people who bring it with both customers and employees. Minimal support given to employees having to advance their own earned time if needing off. Being we were over 500 employees we didnt qualify for paid FMLA through cares act and this was the best they could do for a very minimal period. Now the demand to catch up on lost profits are landing on very stressed employees on the verge of loosing their jobs being demanded higher stats and having to take occurances. But you know single moms just have to deal with it. Not only this I've seen customers rates practically doubling on renewals just for getting 1 ticket. Why? So they can make up for the entire year of loss they took giving free insurance to people who took advantage of the programs given out like candy. Ask how many getting their premiums pushed off and then forgiven bought and added new cars and added them to the "Free" months and months they recieved. SMH. Employees are suffering and stressed with no real help while being abused by customers and now having to deal with unrealistic demands to increase sales with homeowners during a pandemic. Good luck I will be looking for a new home.

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5,0
23 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

-Excellent PTO and paid holidays -Extremely understanding when it comes to FMLA and ADA -Supportive staff and leadership

Svantaggi

-TERRIBLE health insurance specialists are now out of pocket until you meet your deductible -Call volume can lead to you becoming overwhelmed especially now that being cross trained into sales or processing is basically a requirement -No commission opportunities for sales

5,0
22 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Svantaggi

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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