Vantaggi
Very Inclusive. Coaching is frequent and ongoing. Plenty of room for growth within the company. The gainshare was wonderful, and the health benefits are nice as well.
Svantaggi
They say they care about customers and customer service, but they really do not. You will be stuck in your current position unless you conform to their behavior standards. Meaning, if the position is not right for you and you do not achieve their goals you will get fired. They seem nice at first, but they expect perfection. Even if you are getting awards and recognitions, they will still rate you as an average employee. They value group think rather care about the individual. You can achieve every goal but one, and if you cannot achieve that one goal you will be terminated. Be warned that this organization holds employees responsible for literally ever second on the phone. They listen, and will expect you to "turn & burn" calls no matter what is happening with the customer or what that customer needs. You are expected to do the bare minimum and push everything else off onto another department.