Lots of unpaid overtime! - Recensione dipendente - Claims Adjuster presso Progressive Insurance

3,0
14 dic 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The people and culture is awesome! The company pays out a good bonus annually. Remote work from home. The

Svantaggi

The downside is the amount of overtime you need to work to keep up in your first year. The training isn’t long enough and the expectations are unrealistic. They expect you to work until the job is done but it’s never done! We have to make contact w/ all parties w/in the first 24 hours or we get dinged for it. Impossible when people don’t give you the right phone number or they don’t get the other drivers info at the scene. You get new claims everyday and they just pile up. There is no way to get everything done in 9 hours! I never take a lunch because I will have to work later. It is a hard job with no recognition. I work 70 hours a week and still don’t get it all done! No overtime pay!

Esplora altre recensioni su Progressive Insurance

5,0
1 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work life balance is decent

Svantaggi

Management can be overbearing with the micromanagement

5,0
22 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Svantaggi

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

Vedi recensioni per: Utile|Valutazione|Data|Tutto