DO NOT DO IT - Recensione dipendente - Claims Adjuster presso Progressive Insurance

1,0
10 lug 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

There are no Pros working for Progressive

Svantaggi

Do not do it! They will over work you more than 40 hours per week and still expect you to do more. They are very ungrateful and will micro manage all of your work using a software called intellirisk. This job as a PCS rep will destroy your mental health and management will just watch you drown in your own work. The supervisors will belittle you, make you feel stupid and insignificant. Management will constantly tell you they are trying to hire but in reality they are too cheap to be staffed appropriately and want you to be overworked. In the Denver, Colorado office they hire supervisors who are not qualified and retaliate against their employees when they speak up. There is no accountability for upper management for their actions and poor management. This job does not pay well for all the BS they put you through. Do not work here there are plenty of better jobs out there that will treat you better than Progressive in Denver, CO.

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5,0
16 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great work life balance, upper management does a good job of making you feel valued.

Svantaggi

Projects can move a bit on the slower side.

5,0
22 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Svantaggi

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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