Look elsewhere - Recensione dipendente - Claims Adjuster presso Progressive Insurance

1,0
21 giu 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

They are extremely great about inclusivity and they have support groups that you can join for additional support and to network with others who might be going through the same thing or identity as one way. These groups would be amazing if the job itself allowed for you to have time to join the meetings like others in higher roles are able to.

Svantaggi

Very low compensation for high and unrealistic expectations. The volume of claims is constantly increasing and staff is short, likely due to the lack of pay for the amount of hours that you put in that you aren’t compensated extra for. You will be treated like a number to push to close claims but even with the ideal numbers, it will never be enough for a break and it never slows down. If you need time off, your work won’t be touched when you leave and most things will be on fire when you get back. Zero support and understanding from leaders who simply want to do the most minimal and expect you to do the most and figure out brand new situations in claims on your own.

Esplora altre recensioni su Progressive Insurance

5,0
28 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- culture is great - pay is excellent

Svantaggi

- onboarding varies per team - lack of communication between project teams

5,0
22 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Svantaggi

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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