Definitely a Call Center - Recensione dipendente - Sales Consultant presso Progressive Insurance

3,0
9 ago 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- work from home - flexible schedule options - everyone puts the gainshare here as a pro but ngl if sales got commission we would make way more than our regular pay including the bonus/gainshare. I sold 120+ policies for progressive just last month. Commissions on average in the US sales insurance market can be between 5-10% of the policy premium. Just at 5% commission for a policy premium of $1200, for example, it should be $60/policy. Thats $7200 for 120 policies but I made around $3500 last month before taxes. Tell me how this is a pro? Maybe for everyone in positions outside of sales but the sales agents are the ones making all they money…

Svantaggi

- back to back calls every day - training is a joke (they try to brainwash you into the internal culture to trick you into thinking Progressive is different than other companies… it’s not. Profit is their most important concern). They leave you to figure it out on your own after training. I’ve been selling insurance for almost 2 years and I still am not an expert. I still get confused constantly navigating the guidelines they love to rely on so much. - work life balance could be better, especially for employees with serious illnesses who don’t qualify for FMLA. - advancement opportunities are non-existent and difficult to obtain (they usually want you to work multiple phone based positions before you can really advance. Ie: sales and customer service/blended, or claims, etc). They know everyone wants off of the phones but don’t actually vocalize that or you get blacklisted. - healthcare is ridiculous. High deductible plan sounds nice for your paycheck but horrible if you actually need it. $2700 deductible and $3700 individual out of pocket maximum. I am struggling to pay off medical bills plus my normal bills while working my butt off and seriously ill so I don’t lose my job. - management is out of touch or just doesn’t actually care about the frontline workers being overworked and underpaid

Esplora altre recensioni su Progressive Insurance

5,0
28 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- culture is great - pay is excellent

Svantaggi

- onboarding varies per team - lack of communication between project teams

5,0
22 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Svantaggi

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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