Vantaggi
Good benefits, very accepting of everyone
Svantaggi
Too much stress, this job has done so much damage to my mental health that I’ve had to go on medical leave multiple times. They make it too difficult to get off the phones and into better positions. I’ve been here four years and very few of my coworkers have managers to get out of call-taking roles. They allow customers to be abusive and don’t give us time to calm down after a tough call, you’re expecting to be right back on the phone taking back to back phone calls. God forbid you’re not feeling well and need to take an extra 10 minute break, it’ll be mentioned during coaching. You could be doing your job perfectly and they will push you to come up with an area for growth to focus on in coaching, even if you don’t feel like there is any need for that. The company once asked us all for recommendations on what they could do to make us more fulfilled, of course we asked for more time between calls, more PTO, better pay, more opportunities, etc. Progressive came back to us on that by explaining that they aren’t making any changes because they are currently doing enough to meet our needs. They really don’t care about the people in the call center roles.