Run from this company- don’t walk - Recensione dipendente - Claims Adjuster presso Progressive Insurance

1,0
24 giu 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The only good thing is the bonus is completely company performance based. I’d consider it profit sharing, but they’ll tell you that’s not it. Regardless, it’s not based on individual performance.

Svantaggi

The workload. It’s appalling, unimaginable, and worse than you’d expect if you were being warned about how heavy the workload is. There is no such thing as a 40 hour work week here. The turnover is unlike anything I’ve ever seen. They have two teams which drive that point home. The first is a team of approximately 5 people whose entire job is to do onboarding of new hires just for the claims adjuster position. Not the claims department as a whole- this one position. They have to keep the hiring faucet turned on full blast because they are constantly trying to replace all those that quit. The second team is also about 5 people, and their job is simply to take the claims from those who have quit. Technically if you get fired too, but you don’t get fired at progressive because you’ll quit before that happens. The only way to get promotions is to lick boots. Your salary, so you don’t get paid for the 10-20 hours you work over 40. It’s common practice to use your PTO to work just so you don’t get assigned new claims. And you have to be looped into the call center three days a week without any reduction in work assignments. When people take PTO and actually don’t work, everyone in your team has to work their stuff. So they’ve set up a good system to never use your PTO legitimately because when you do, you end up punishing your team on top of having a nightmare when you return. Their DEI is a joke, because you won’t have even a second to engage or participate in any of it.

Esplora altre recensioni su Progressive Insurance

5,0
11 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Wonderful people, great networking opportunities and skills training for different roles. They have flexible options for time off outside of PTO. Their VTO comes in handy. Theirs options to switch a working day and make-up time with an off day and vice versa.

Svantaggi

It's harder to move into a role outside of your department, but easy to move laterally within it.

5,0
22 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Svantaggi

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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