Great Company, Rough Job - Recensione dipendente - Customer Service Representative (CSR) presso Progressive Insurance

4,0
11 lug 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The company is very supportive. They have good benefits, decent PTO, ERG's and the managers are very helpful.

Svantaggi

The calls can be nonstop and very difficult. Customers are upset over rates or that they cannot pay and you have to navigate difficult situations (ie death of named insured, inability to pay due to illness, rate increases when moving.) It can be very mentally draining. The PTO is used for both illness and vacation, so it can be used up rather quickly. Also use of PTO if you have power failure due to storms that aren't declared disasters. Can be hard if you are in a state/area with frequent storms.

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5,0
11 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Wonderful people, great networking opportunities and skills training for different roles. They have flexible options for time off outside of PTO. Their VTO comes in handy. Theirs options to switch a working day and make-up time with an off day and vice versa.

Svantaggi

It's harder to move into a role outside of your department, but easy to move laterally within it.

5,0
9 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

One day a week in the office. No weekends. Work from home 4 days. New hires do have to be in office 2 days for first year then go to 1 day a week. Benefits are good. Everyone is awesome. Really only had one supervisor who was a little on the micro managing side but they were new to it. Other than that VP don down the line to adjuster are all super nice and approachable

Svantaggi

It’s a stress full job. I love it but it’s not for everyone. You have to be on your A game every day or you will get behind

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