Great Company - Recensione dipendente - Customer Service presso Progressive Leasing

5,0
24 mar 2015
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I have worked in customer service here for over a year and a half and have grown to love this company. -Treat employees exceptionally well -You know exactly what is expected of you -Management cares about you and your goals -Flexible schedules and great bonus potential -Cool supervisors, coworkers -Also, the health benefits are FANTASTIC. Low premiums because Progressive pays a large percentage of it. Coverage is great. -Tuition reimbursement after a year employed

Svantaggi

Most of "cons" of working here are simply customer related. It is a call center environment where 80% of the calls you get involve upset customers, sometimes even screaming, irate customers. Not to be judgmental, but Progressive is a NO CREDIT NECESSARY company. It is built for people that have very poor credit, which results in low-income, low educated customers. You can explain things all day long coherently, intelligently, and legally to a customer and they will still be mad. BUT honestly, it is a great company, the pros far outweigh the cons, if you can handle upset people on the phone and pretend you understand and care, that's really the only "Con" I can think of.

Esplora altre recensioni su Progressive Leasing

5,0
11 dic 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The leadership team sets a clear vision and communicates it with transparency and confidence. They don’t just manage—they inspire, creating an environment where people feel trusted and empowered. Innovation is encouraged at every level. New ideas are welcomed, tested, and often implemented, which makes the workplace feel dynamic and future‑focused. There’s a strong emphasis on professional growth. Leaders actively encourage employees to stretch beyond their comfort zones, offering guidance and support along the way. Collaboration is valued, and cross‑functional teams are given the space to experiment and succeed together.

Svantaggi

As with any fast‑moving, innovative environment, priorities can shift quickly. It requires adaptability, but the upside is constant learning

3,0
5 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

-Competitive pay and benefits. -Strong opportunity to build relationships with retail partners and business leaders. -High level of autonomy in managing your territory and daily priorities. -Fast-paced environment that rewards initiative and self-motivation. -Ability to make a measurable impact on sales performance and business growth. -Exposure to multiple business functions, including sales, training, coaching, and account management. -Talented and hardworking colleagues at the field level. -Flexible schedule compared to many traditional retail and sales positions.

Svantaggi

-Onboarding and training lacked structure and consistency, requiring employees to figure out many processes on their own. -Communication between leadership and field teams could be improved. -Frequent organizational changes often created uncertainty and shifting priorities. -Career advancement opportunities did not always appear to be based solely on performance. -Perceived favoritism among upper leadership negatively impacted morale and employee trust. -Expectations and workload could vary significantly depending on territory and leadership. -Limited transparency regarding promotion decisions and succession planning. -Field feedback was not always acknowledged or acted upon by leadership. -Success often depended on navigating internal relationships in addition to delivering strong business results.

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