Vantaggi
Fintech experience gives you great insight into banking and skills that are not otherwise available to CX workers, so that was great (debit card compliance, insight and training on debit rails and various banking mechanisms, etc). Company swag was really quality stuff and made remote work comfortable.
Svantaggi
The idea behind the main product that was being developed while I was there was compelling at first but unfortunately, the company valued its ideas of what they thought it should be over the critical feedback we received from customers in its beta run. The customer research team had questionable methodology that included leading questions and a lack of economic insight and when CX associates pointed this out (as the team who received the most critical feedback directly from customers), we were continuously dismissed. While other teams seem to have great benefits and culture, CX was treated very differently and often unable to participate in things like the lunch and learns, etc. In a painful irony, the product was for lower income folks in the US which the company had defined at the income level they paid CX staff.