- For a company that prides itself on "People First", Senior management have no problem disregarding what staff actually want. - Pay is nowhere close to the industry standard, as mentioned 24/7 team is paid the same as day shift despite working higher priority incidents and requiring a more advanced skillset - Mandatory office attendance despite support staff being more than capable of doing the job from home, even after offering to gather staff opinions on this I was told in writing that "the opinions of a few staff will not change their mind" - New systems (such as ticketing) are poorly tested and documented before going live, causing massive workloads and headaches for staff that have to deal with them. - Key staff have still not been replaced several months after they have left - Very little opportunities for progression, you are best off learning what you can here and then taking that elsewhere.
